Thanks for taking the time to see what Abundant Home Health Care is all about.
I am Ceci Murphy. My sister Jeanne Smillie and I founded Abundant Home Health Care in 2011. When our parents became ill, all our sisters and brothers were working full-time and/or had their own families that needed their time and attention. These obligations did not allow us to care of our folks. So we contracted with a home care agency. They assured us they would provide an Aide that was reliable, compassionate, and able to meet our parent’s non-negotiable requirements which were:
1) Maintain their independence
2) Stay in the comfort of their own home
3) The caregiver would help with shopping, meal prep, and laundry, assist with Personal hygiene when necessary, accompany them on walks, drive them to medical appointments, and to visit friends and relatives
4) The Aide was to treat them as independently as possible, with trust, compassion, and respect at all times
We were thrilled to finalize the contract with the agency now that satisfactory arrangements were in place. Unfortunately, that didn’t last too long. Three agencies later, after living through an enormous amount of disruptions at the office, and even more phone calls at home, we finally found an aide that filled everyone’s needs.
It was a tremendous learning experience, however. The most valuable getting a true understanding of what it takes to make a successful home care agency. The more we learned the more we wanted to know. We found ourselves getting more and more interested in eldercare issues. That led to contacting our friends who were doctors, life care advocates, RNs and social workers. After many informational (and fun) dinners together we learned the functions and roles a homecare agency owner needs to succeed. They made it possible for us to sit in on visits with their patients. They suggested books and magazines to read, guiding us toward pertinent research. We were also encouraged to attend classes on caring for patients with dementia/Alzheimer’s, fall prevention, stroke, and cardio conditions. Their help and guidance was invaluable. After months of their instruction and counsel, our professional medical friends and advisers told us we were ready to start a home care agency.
Full of excitement, self-assurance, and the conviction needed to provide the quality of care and services we were looking for when our parents needed help, in 2011 we opened ABUNDANT HOME HEALTH CARE.
To ensure we would consistently fulfill our commitment to provide the highest caliber of attentiveness, supervision, and responsibility, we dedicated ourselves, our staff, and our caregivers to ABUNDANT’s guiding philosophy: Compassion + Empathy = Trust.
The impact trust has on the success of a client’s overall satisfaction, well-being, and security is undeniable. We have witnessed, more than once, the tremendous effect the role compassion and empathy play in inspiring trust.
Once again please remember, it wasn’t that long ago we were in the same position as you ~~ looking for a reliable, professional and compassionate agency to care your love ones. That‘s where the empathy starts.
Ceci Murphy – Co-founder, director of sales & marketing
Jeanne Smillie – Co-founder, director of operations